Advanced Office Clerk

Location: 15th Medical Group, Hickam AFB 

Pay:  $20-22/hr (Depending on experience)

Work Schedule: Monday – Friday 0730-1630, 40 hour work week with one hour
unbillable lunch. 

Benefits: PTO, sick leave, holiday leave, Life, Accidental Death and Dismemberment, Short Term Disability

Optional Benefits: Medical, Dental, Vision, 401(K) matching with employee participation in 401(K) plan

• Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.

• Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility,
schedule appointments, relay general instructions to patients, or make referrals to other sections. Supports PCM by name processing for
appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using government computer systems and standard protocols and procedures. Validates
basic CHCS patient demographic information prior to booking appointment for patients. Make required updates.
• Maintains accurate and up-to-date patient schedules and logs. Utilized government computer system tools and standard
protocols and procedures (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots,
rescheduling options or cancellation
processing.
• Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical 
care within the MTF.
• Obtains updates and files medical records. Obtains documentation as requested by healthcare providers (test results or
documentation not yet filed in records).
• Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and
consistency within established guidelines.
• Initiates and locates patient medical records. Maintains medical records in accordance with prescribed directives.
• Conducts daily pull, delivery, and retrieval of patient records. Ensures arrival of medical records prior to appointment(s).
• Prepares reports regarding record statistics as necessary. Participates in records review as part of the facility’s quality
assurance program and in accordance with accreditation standards.
Retires medical records in accordance with regulatory procedures and guidelines

Degree/Education: High School diploma or General Educational Development (GED) equivalency. Basic medical
terminology required.

Certification:  Basic Life Support (BLS)

• Experience: At least one year in medical office scheduling, in an office setting, or at least one year in relevant experience or
specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification
required.

• Work Environment/Physical Requirements: The work can be sedentary. However, there may be some physical
demands. Requirements include walking, standing, sitting or bending. Must be able to carry 25-50 pounds and reach high
shelving units with the assistance of step ladders to retrieve and file medical records.

AKAHI ASSOCIATES LLC

AKAHI Associates is a premier provider of healthcare workers to various military treatment facilities across the United States. With a corporate office in Honolulu, Hawaii and recruiting office in San Antonio, Texas we specialize in providing skilled, trained and highly successful healthcare workers, including RNs, CRNAs, Physicians, LPN/LVN, Licensed Social Workers, and many more.

We have a strong focus on providing our government customers with quality and superior service.

Akahi Associates is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click the link below to view the EEO Is The Law poster.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Only qualified individuals who are being considered will be contacted for an interview.