Administrative Clerk

Location: United States Air Force Academy - Dermatology Clinic. The administrative support personnel may provide services in support of TRICARE beneficiaries at any of the Colorado Military Health System (CMHS) facilities.

Schedule: Works Monday through Friday. Shifts may be 8 to 10 hour per day, but will not go over 40 hours a week. Duties will need to be performed at the clinic during core clinic hours (0700- 1700).

Pay: Between $20/hr + $4.22*/hr for Health & Wellness

Benefits: PTO, sick leave, holiday leave, Life, Accidental Death and Dismemberment, Short Term Disability

Optional Benefits: Medical, Dental, Vision, 401(K) matching with employee participation in 401(K) plan

• SUMMARY: Performs a variety of receptionist and other clerical duties in support of patient care and treatment.
• Performs a variety of receptionist and other clerical duties in support of patient care and treatment.
• Uses the Ambulatory Data System (ADS) and Composite Health Care System (CHCS) computer terminal in performance of duties.
• Greets all visitors and determines the nature of the visit. Checks ID cards and verifies DEERS eligibility. Checks in patients electronically using computer terminal; or manually if the patients who have other health insurance. For patients requesting prescription refills, prepares telephone consult, request medical records and gives request to physician.
  
• Inserts required information and patient-identifying information on all supporting documents in medical records.
  
• Screens walk-in patients to determine purpose of visit and eligibility for treatment. Explains clinic appointment procedures and coordinates walk-in appointments with health care provider. Observes patient for obvious signs of discomfort, illness or distress and notifies professional staff of perceived emergencies.
  
• Answers telephone; obtains identifying information and determines the urgency of the call. Refers caller to appropriate staff member. Takes messages. Applies clinic guidelines concerning release of patient information. Transfers misdirected calls to the appropriate number.
  
• Explains delays in appointment schedules as appropriate to patients whenever possible; refers them to other appropriate sources for information if necessary.
  
• Performs various other clerical tasks to assist staff members. For example, assures providers have their appointment rosters and administrative medical records and uses computer terminal to obtain requested patient information. As required, calls patient from waiting area and escorts them to exam room.
  
• Maintains/stocks forms needed at front desk.
• As required, types routine correspondence, progress reports medical statements, and memoranda. Is responsible for proper format, spelling and punctuation. Services of a qualified typist (i.e.30- 40 words per minute) are required.
  
• Scheduling/Coordinating Appointments
  
• Uses computerized appointment system designated by MTF to schedule various types of appointments, which are made both telephonically and in person.
  
• Verifies patient information and makes corrections in Electronic Healthcare Record (EHR) if needed with each request for an outpatient visit.
  
• Uses computer terminal to input patient information and book the appointment by inputting appropriate codes for various types of appointments, patient's military status, and health care information. When system is down, maintains data manually and inputes later.
• Ensures all treatment requested by the provider has been scheduled; reschedules appointments when necessary.
  
• For patients requesting same-day appointments, asks appropriate questions based on clinic guidelines to determine the nature and duration of symptoms; initiates telephone consultation form as needed and gives to appropriate provider. If patient has severe symptoms as specified in triage protocols, the clerk is expected to make same-day appointments without consulting professional staff.
  
• Addresses and mails out appointment notifications as required.
  
• Meets short-notice suspense as established by the organization.
  
• Ensure a safe work environment and employee safe work habits.
  
• Maintains a professional manner and displays a positive cooperative attitude toward patients and medical personnel.

• Experience: The Administrative Clerk must have at least 6 months experience as an Administrative Clerk, in the last 12 months.
• Education:  Administrative Clerks shall have a high school degree or GED equivalent, but college degree preferred.
• Shall have basic knowledge of computers with the ability to type 30-40 words per minute.
• Shall have knowledge of the required contents of patient medical records.
• Shall have knowledge of medical terminology to interpret departmental instructions/guidelines and to provide instructions.
• Shall be able to read, understand, speak, and write English well enough to communicate effectively, and be a United States citizen.

AKAHI ASSOCIATES LLC

AKAHI Associates is a premier provider of healthcare workers to various military treatment facilities across the United States. With a corporate office in Honolulu, Hawaii and recruiting office in San Antonio, Texas we specialize in providing skilled, trained and highly successful healthcare workers, including RNs, CRNAs, Physicians, LPN/LVN, Licensed Social Workers, and many more.

We have a strong focus on providing our government customers with quality and superior service.

Akahi Associates is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click the link below to view the EEO Is The Law poster.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Only qualified individuals who are being considered will be contacted for an interview.